Getting Started with GoTo Phone System

Getting Started with GoTo Connect Phone System

    IMPORTANT NOTE:  When using Soft phone or mobile app, all 911 calls will be directed to the location of your extension (site building) not your actual location if different from your site. You must be prepared to give 911 responders your actual location in the event of an emergency.

You do not need to dial 9 before making a call outside of the district.  Please call #911 (not 9911)

Before getting started, please be sure to listen to and delete all voicemails from your current phone.  Once your site goes live with GO TO Connect, you will not be able to retrieve your old voicemails.

Remember to sign out the GoToConnect Soft phone before starting a video call (Google Meet or other) so an incoming call does not disturb the video meeting!

1. Create Password/Register Your Account. In order to use the GoTo app, you must have an active account.  

• Optional: Watch Create Your Account Video

• Go to http://onjive.com/register

• Complete the registration form with your APS email address

• Click Register       

2. Download and Install the GoTo Connect App

               Desktop app for macOS:

• Optional: Watch Video

• Download the version of GoTo that’s right for your Mac.

Note: Verify which chip your Mac has by going to Apple menu  > About This Mac > Overview > "Processor" or "Chip", and then check if it says "Intel" or "Apple".

1. Mac with Intel chip

2. Mac with Apple chip

• Open and run the downloaded install file

• Follow the on-screen instructions to complete the installation.

                Desktop app for Windows: 

• Optional: Watch Video   

• Download GoTo for Windows.

• Open and run the downloaded install file.

• Follow the on-screen instructions to complete the installation.     

                  Mobile app:

• Optional: Watch Video

• Download GoTo mobile app for your phone’s operating system

Download for Android

Download for iOS

• Tap Sign in and then log in with your GoTo credentials

    To sign in to your account:

• Go to https://app.goto.com  or open the desktop or mobile app once downloaded- see below).

• Select Sign in

• Enter your email address and select Next.

• Enter your account password and then select Sign in. 

If prompted, verify your login.

3. Set Up Email Notifications and Other Voicemail Options

  A voicemail box is pre-built into each user's line and all ring groups. You don't have to do anything to set up your voicemail unless you want to customize the greeting and settings.

Optional: To set up notifications:

•  Log in to the Go To desktop or web app. 

•  Select your profile picture in the top right and then select Settings.

•  Expand Voice in the left sidebar and then select Voicemail.

•  From Notifications, enable Voicemail-to-email and then enter your email          address to receive new message notifications. 

•  You can only send notifications to a single email address. 

Record Your Greetings- Note:  Greetings can only be recorded from the Mobile app or your Desktop phone

Record Your Greeting From Your App

1. Log in to your mobile app.

2. Tap your profile picture in the top left and then tap Voicemail.

4. Tap the record button next to the desired greeting type:

• Unavailable — Most common, used by default

• Busy — This can only be used if your line is part of a dial plan

• Temporary — This overrides the other two message types when selected

5. Tap Record to start the recording.

6. Tap Stop to end the recording.

7. Tap Save when you are done.

Record Your Greeting From Your Deskphone

1. Determine what kind of greeting you want to use:

• Unavailable — Most common, used by default

• Busy — This can only be used if your line is part of a dial plan

• Temporary — This overrides the other two message types when selected

2. Press the voicemail button on your phone or dial *98/*99 from your phone to access the voicemail menu.

3. Dial your password (default 0000)

4. Press 0 for Mailbox Options.

5. Record the desired greeting type.

6. Follow the voice prompts to accept, review, or re-record the recording.

7. Hang up.

4. Change Your Ringtone and Message Tone:

Note: Custom ringtones for specific lines or contacts are not available at the present time.

GoTo Desktop & Web

• Click your profile picture in the top right and then select Settings.

• Expand Voice in the left sidebar and then select Audio.

• From Sounds, choose your Ringtone and Message tone.

5. Check Your Voicemail

A single voicemail box holds up to 99 messages. Once it is full, callers will be unable to leave new voicemail messages.

If you have Delete Message After Sending enabled in your voicemail notification settings, your voicemails will be permanently deleted (we cannot retrieve them) once they are emailed.

GoTo Desktop & Web

• Select Voicemails in the left sidebar.

• Hover over a voicemail message for options.

GoTo Mobile

• Watch Video

• Tap the phone icon.

• Tap Voicemails.

• Tap the play icon to listen to a voicemail. Tap a voicemail entry for additional entries.

Personal Desk Phone

• Watch Video

• See your phone guide to learn where to find voicemail on your phone.

• Dial *99 from your phone or press the Messages key.

• If there are multiple lines assigned to the device, select the desired line before completing these steps.

• Dial your password (default 0000). Download your Voicemail Menu Guide.

Remote Phone

• Call your office extension.

• Press * when you hear the voicemail greeting begin.

• Dial your password (default 0000). Download your Voicemail Menu Guide.

6. Manage Your Calls

• Make and receive calls

• Transfer a call

• Start a 3-way call

• Forward your calls

• Use call parking

• Switch a call between devices

• Turn do not disturb on and off

• How to View District Contacts

• Manage your contacts

• How to View Phone Activity

• How to Log into your Go To account

• Hard Phone Overview (video link)

To Check the location given for 911 calls just dial 933.